FREE Shipping on orders over £100

Privacy Policy

The privacy of our visitors to www.thesensorytouch.co.uk is important to us, we recognise that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit our website, and how we safeguard your information. We never sell your personal information to third parties. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This privacy policy does not apply to the practises of third parties that we do not own or control.

 

Cookies and similar technologies

As with most other websites we do use cookies and similar technologies to collect and store information, such as your personal preferences when you visit our site. The information collected and stored may include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer), the time you visited our site and which pages you visited throughout our site. 

The reasons for this are: 

· To make ongoing improvements to our website based on this data.

· To see our most popular sources of business.

 

Google Analytics

The data gathered by this cookie is anonymous and is used to enhance the usability of the website. Further information is available from http://www.google.com/analytics/learn/privacy.html

 

Personal Data

Our website is provided by shopify.com Information that you provide by filling in forms on our site as well as details of transactions you carry out through our site and of the fulfilment of your orders and customer reviews is stored on secure servers for more information on shopify's privacy policy please visit shopify.com. Any payment transactions will be encrypted using SSL technology. We will not share your information with any third party outside of our organisation other than those involved in processing your order. In order to ensure the highest level of privacy and security, all of our online transactions are completed using secured services provided by Paypal or shopify pay.  For more information on Paypal’s privacy policy please visit paypal.com

Email-Policy: We respect our customers' rights to a spam-free inbox. We ask for customer e-mail addresses only to communicate with you about your order as it progresses. We will never give your information to third parties for promotional or marketing purposes.

 

Who we share your information with

Information about our customers is very important to us. We will only share your personal information for a very limited number of reasons, and in limited circumstances as follows:

· Service providers. We engage certain trusted third parties to perform functions and provide services such as delivery companies and postal services. We will share your personal information with these third parties, but only to the extent necessary to perform these services. 

· Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (A) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. 

 

Controlling your personal information

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below.

· Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

· Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. 

· Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

· Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

Your Rights

Our site may, from time to time, contain links to and from the websites of other businesses. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Access to Information

You have the right to access, update or remove any information held about you. You can contact us at info@thesensorytouch.co.uk to request this information.